Have a think: have you ever done something wrong because of bad design? For example, have you ever walked into a door thinking? It was a push door when it’s sending out to be a pool door. What about this design? What are the odds, picking the wrong medication, rather than the right medication based on the design of those answers? These are just a few examples of the huge science that is human factors and ergonomics in this. Video seeks to define the terms human factors and ergonomics describe their role in healthcare and, hopefully, by the end, will appreciate their influence on your performance as an individual.
As a team and at resistive level human factors of science that provide an understanding of what affects our performance and behavior in the workplace, it allows us to better understand how we work both mentally and physically, and how we can design our work, environment and systems to Maximize patient care, safety and staff well-being, human beings are fantastic, our brains are incredible at being able to make sense of complex situations and multitasking. We are constantly jumping from one task to an idea to an action to another, and you can understand why you feel so.
Tired at the end of the shift, when your mind is working like that, trying to juggle multiple tracks, but of course that also means that sometimes we miss something or we drop something, and what about when you’re ill as well? We understand that our cognitive functions can be impaired and when we are paging, we may need extra support for everyday decisions and part that we wouldn’t normally need in day to day life.
And what about the world around us? How does that influence us understanding our strengths and weaknesses as humans and how we receive and process information allows us to better design, equipment tools, software and physical environments that us and our patients? For example, when we read our brain makes associations between the order of the letters in the words that we have and allows us to read it quicker because we don’t read every single letter, you can read this on the screen easily. But what about these? How about now medication labels is a great example of human practice, redesign that helps us address the risk of how humans process information with this tax relief based capital letters. Human factors are user centered. It is about understanding how we are affected by the tools, tasks and environment we work and the culture of our teams and organization and then take that understanding to make the situation better. It allows us to understand how complex healthcare is and how one part of healthcare by changing it, can easily impacts us than another. Were going to look at three main components of human factors, as of individuals, teams and then the wider system.
The let’s start with you as a human being, we have limitations. The problem is that when we reach our limits, if we overcome our limit with far more likely to commit an error or not identified run in areas where a great way to think about this is to think that you have got three metaphorical buckets and the full Of those buckets with stuff, the more likely you are to commit an error. One of your buckets is yourself bucket. This bucket fills up depending on your expertise, how much skill you’ve got, how much long as you’ve got and how much your second bucket is the context pocket. This feels up, depending on the situation that you’re working in how much support you’ve got what equipment you’re using and how are the environment around your design, and then you have your task bucket.
It’s related to the particular task of doing health care is very hard to focus and fills up depending on the type of class you’re doing how complex it is. How likely an error is prepared how many steps it takes and how new is it to you? You can think about this before you go into any situation. How full are you context and task rocking the fuller? They are, the more likely you are to do something wrong or not spot a problem.
This is the point where you should ask for help to minimize the chance of things going wrong, make sure you recognize your limitation and then what about teams? What makes an excellent and effective team, a good team has clear leadership is aware of the situation. That’S going on looks after its team members and communicates clearly leadership means making sure the team is working towards a common goal, making sure that team process is a used, for example, briefings Huddle’s and debriefing a goodly to also make sure the team is on the same Page by monitoring the situation, ensuring everybody is aware of everything that is going on. A good team looks after each other. That means identifying when your colleagues need help, but also accepting help you need it. It also means speaking up. Should you see anything that concerns you related to safety or college, and all of this requires communication?
Communication is about saying what you mean and making sure what you mean is heard and is actually undertaken. This is called closed, loop communication and then finally, we have the system. This is going wider world around you that is constantly changing and you, as a person, has to constantly adapt to changes in the system. This is called resilience. We as individuals have resilience we adapt to the world around us, could also the system that we are working to adapt to the constant everyday changes. Look around you in your workplace. Who is there? What equipment you haven’t worked in? What protocols and policies of the problem, and what is the environment like by identifying all of these different interactions, allows us to identify whether a factor that might inhibit our performance, but also factors that might support our performance and practice? Remember human factors is about performance and about supporting your performance in practice through an understanding and then the optimization of the world around there are loads of work.
She relates to human factors going on in the trust, speak to the patient safety team speak to the French simulation centre, have a look at our new teams flavor and please find out more about the human factor, the most important, take-home message. If you see something that concerns you, if you see something that you think is inhibiting performance, make sure you raise the concern make sure you speak to somebody in a more senior position. Who can do something about it to make the world easier for working and safer plantation?